Senior Bioinformatics Support Scientist | Illumina

Why Us 


Illumina are growing at pace, and we are looking for the best customer focused Bioinformatics Support Scientist to join our mission, to improve human health by unlocking the power of the genome. By joining Illumina as a Bioinformatics Support Scientist in our EMEA Head Office, Cambridge UK, you will help support and contribute to customer success.  

As an integral member of the established commercial bioinformatics team in EMEA you’ll learn to deliver world-class customer support.  


Why You 


To be successful in this role you will have the ability to interact with bioinformaticians, IT staff, and laboratory personnel.   You will have exceptional written and verbal communication skills, including excellent presentation skills.   You will thrive working in a team environment as well as be committed to providing outstanding customer service.   You will thrive and work successfully in a challenging, fast paced and rapidly changing environment. 


If you want to push boundaries and join a culture fueled by innovation, collaboration and openness, if you want a brilliant, fast-paced, mission-driven environment, then Illumina is the place for you.  


The role 


In this role you will be supporting customers facing the challenge of processing and analysing vast amount of genomics data.  You will develop technical, support and commercial skills as you help leading scientists and companies across EMEA maximise their use of Illumina’s growing portfolio of bioinformatics products. We provide support for all Illumina bioinformatics products such as BaseSpace Sequence Hub, DRAGEN, Illumina Analytics platform (ICA) and TruSight Software Suite (TSS).  




Responsibilities will include 

  • You will become an expert of various Illumina data analysis tools and provide a whole range of support activities such as pre-sale demos, customer onboarding & training, and technical troubleshooting.  You will not only interact with our customers, but also work closely with other Illumina teams such as Software Development, Marketing, Sales, and Scientific Affairs.   

  • Along with members of the wider team, you’ll actively participate in proof-of-concept studies and various customer collaboration projects. 

  • You will work with our clinical and research customers, defining their needs and identifying and sometimes implementing software/bioinformatics solutions to meet the needs, becoming a key part in the success of many of the most exciting genomics studies in the world. 

  • You will be involved in new product commercialization engagements – Illumina is actively developing new bioinformatics software tools.  With the team, you will support beta test and early access in customer sites and support customer adoption of the new tools. 



Preferred Background & Qualifications:  


  • Degree or MSc in Bioinformatics, Molecular Genetics, Clinical Genetics or related field 

  • Experience in Next Generation Sequencing (NGS) data analysis 

  • Solid understanding of Molecular Genetics and Genomics  

  • Knowledge in clinical genetics a plus 

  • Experience in using Linux command line interface (CLI) 

  • Interest in and ideally experience with programming languages such as Python, R 

  • Knowledge of cloud computing environment a plus 

  • Excellent verbal and written communication skills 

  • Ability to communicate complicate topics with bioinformaticians, IT staff, laboratory personnel  

  • A self-driven team player 


What can you expect 


With Illumina you can expect a highly competitive salary accompanied by a market leading benefits package. You will be part of the global leader in the Sequencing industry where you will find robust growth opportunities and career development within Illumina. 

Our team members are bright, energetic and dedicated—they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless. 



Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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