Cadre: Technical Officer
Name: ALL FSE’s
Department: Network Operation and Maintenance
Role Summary
- The FSE is to carry out maintenance, make service repairs and install engineering equipment products.
Key Duties and Responsibilities
- Ensure effective management of all active network equipment, analyze equipment’s current card performance and be responsible for technical management of the entire pop.
- Perform routine preventive maintenance (RPM) and corrective maintenance (CM), carry out long-haul route surveys on existing aerial optic fibre and other transmission paths.
- Maintains inventory and stock, recommends the purchase of both technical supplies, and takes responsibility for tools and test equipment.
- Ensure that all aspects of the network operations run smoothly, maintain end-to-end interconnectivity with immediate remote pops for stable network availability.
- Resolve emergency network failure with deepness in the usage of OTDR for fault troubleshooting especially on the aerial fibre transmission path.
- Carry out installations and maintenance of network equipment (e.g. DWDM/SDH).
- Ensure temporary restoration of the network in critical situations/difficult terrain.
- Plan permanent restoration and manage OFC stringing, tensioning and perform splicing. Also, provide quick resolution basics to reduce MTTR.
- Provide remote support for the NOC operations and other technical requests from HQ. As well as information and guidance to colleagues and other team members.
- Responsible for the efficient operation and performance of all clients aggregated circuits through his/her node and maintaining a good technical relationship with clients at all times.
- He will be responsible for the supervision of contractors handling field contracts and ensuring projects are executed to standards.
- Prepare and transmit a detailed daily technical report of maintenance operations and network performance to the Regional Supervisor (RS).
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
- Develops and maintains effective working relationships with internal and external customers.
- Helps to assure the overall success of the Network and perform all other duties as assigned.
Qualifications
Education:
- Technical Training
- ND / HND / BSc in Engineering is an added advantage.
Experience:
- 3 years of proven Field Service experience
Key Skills and Attributes:
- Ability to troubleshoot using OTDR, Splicing Machine, LSPM and Knowledge of Inverter/Rectifier operations and service of technical equipment.
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications.
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