Field Service Engineer at Phase3 Telecom February, 2022

Cadre: Technical Officer
Name: ALL FSE’s
Department: Network Operation and Maintenance

Role Summary

  • The FSE is to carry out maintenance, make service repairs and install engineering equipment products.

Key Duties and Responsibilities

  • Ensure effective management of all active network equipment, analyze equipment’s current card performance and be responsible for technical management of the entire pop.
  • Perform routine preventive maintenance (RPM) and corrective maintenance (CM), carry out long-haul route surveys on existing aerial optic fibre and other transmission paths.
  • Maintains inventory and stock, recommends the purchase of both technical supplies, and takes responsibility for tools and test equipment.
  • Ensure that all aspects of the network operations run smoothly, maintain end-to-end interconnectivity with immediate remote pops for stable network availability.
  • Resolve emergency network failure with deepness in the usage of OTDR for fault troubleshooting especially on the aerial fibre transmission path.
  • Carry out installations and maintenance of network equipment (e.g. DWDM/SDH).
  • Ensure temporary restoration of the network in critical situations/difficult terrain.
  • Plan permanent restoration and manage OFC stringing, tensioning and perform splicing. Also, provide quick resolution basics to reduce MTTR.
  • Provide remote support for the NOC operations and other technical requests from HQ. As well as information and guidance to colleagues and other team members.
  • Responsible for the efficient operation and performance of all clients aggregated circuits through his/her node and maintaining a good technical relationship with clients at all times.
  • He will be responsible for the supervision of contractors handling field contracts and ensuring projects are executed to standards.
  • Prepare and transmit a detailed daily technical report of maintenance operations and network performance to the Regional Supervisor (RS).
  • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  • Develops and maintains effective working relationships with internal and external customers.
  • Helps to assure the overall success of the Network and perform all other duties as assigned.

Qualifications
Education:

  • Technical Training
  • ND / HND / BSc in Engineering is an added advantage.

Experience:

  • 3 years of proven Field Service experience

Key Skills and Attributes:

  • Ability to troubleshoot using OTDR, Splicing Machine, LSPM and Knowledge of Inverter/Rectifier operations and service of technical equipment.
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications.

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